TERMS OF SERVICE

Last updated: October 12, 2026

OVERVIEW

Welcome to Pawella! The terms "we", "us", and "our" refer to Pawella. Pawella operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a convenient shopping experience.

These Terms of Service govern your access to and use of our website and services.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service and our applicable policies. If you do not agree to these terms, please do not use our website or services.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have the consent of a parent or legal guardian to use this website.

You agree not to use our products or services for any illegal or unauthorized purpose.

You must not transmit viruses, malicious code, or any other harmful material through our website.

Any violation of these Terms may result in the termination of your access to our services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason, to the extent permitted by applicable law.

You understand that your information, excluding payment card information, may be transferred unencrypted across various networks and adapted to technical requirements. Payment card information is encrypted during transfer through payment networks.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our services or website without our express written permission.

3. PRODUCTS AND SERVICES

Pawella specializes in products designed to make bathing and caring for your pets easier.

We make reasonable efforts to display product descriptions, images, colors, and features as accurately as possible. However, we cannot guarantee that your device will display colors or details exactly as they appear in real life.

Product descriptions, specifications, and prices may be updated at any time without prior notice.

We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction where permitted by law.

We also reserve the right to discontinue any product at any time.

4. PRICING AND BILLING

All prices are displayed in the currency indicated on our website unless otherwise stated.

We reserve the right to change product prices at any time without prior notice. The price charged for your order will generally be the price displayed at checkout when the order is placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.

We reserve the right to cancel or refuse orders in cases involving suspected fraud, unauthorized transactions, pricing errors, or other legitimate reasons permitted by applicable law.

If an order is changed or canceled, we will make reasonable efforts to notify you using the contact details provided at checkout.

5. ORDERS AND ACCEPTANCE

After placing an order, you may receive an order confirmation email. This confirmation does not necessarily mean that your order has been accepted or shipped.

We reserve the right to accept or decline an order, subject to applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the canceled order.

Please ensure that your shipping address and contact details are correct before completing your purchase. We cannot guarantee changes once an order has been processed.

6. SHIPPING AND DELIVERY

Shipping and delivery estimates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.

Delivery times may vary due to factors such as carrier delays, customs procedures, weather conditions, and other circumstances beyond our reasonable control.

Pawella is not responsible for delays caused by circumstances beyond our reasonable control, but we will make reasonable efforts to assist you with delivery-related inquiries.

Any applicable shipping fees, taxes, customs duties, or import charges will be disclosed or handled as required by applicable law and the terms presented at checkout.

For further information, please refer to our Shipping Policy.

7. RETURNS AND REFUNDS

Our Return and Refund Policy explains the conditions under which returns, exchanges, and refunds may be requested.

Please review our Return and Refund Policy before making a purchase.

Nothing in these Terms of Service limits any mandatory rights you may have under applicable consumer protection laws.

8. INTELLECTUAL PROPERTY

All content on the Pawella website, including text, logos, graphics, images, product descriptions, design elements, and other materials, is owned by Pawella or used with appropriate authorization, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially exploit our website content without prior written permission, except where permitted by law.

9. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use third-party services, including payment processors and shipping providers.

We do not control all third-party websites or services and are not responsible for their content, policies, or practices.

Your use of third-party services may be subject to separate terms and conditions.

We encourage you to review the applicable policies of any third-party service you use.

10. PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

We take reasonable steps to handle personal information in accordance with applicable data protection laws.

Please review our Privacy Policy to understand how your information may be collected, used, and protected.

11. ERRORS AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct errors, update information, or cancel orders where information is inaccurate, subject to applicable law.

We will take reasonable steps to notify affected customers when necessary.

12. PROHIBITED USES

You may not use our website or its content:

• For any unlawful purpose.

• To violate applicable laws or regulations.

• To infringe upon our intellectual property rights or those of others.

• To harass, abuse, threaten, or discriminate against others.

• To submit false or misleading information.

• To upload or transmit malicious code.

• To collect or track the personal information of others without authorization.

• To interfere with the security or proper operation of our website.

We reserve the right to restrict or terminate access to our services for violations of these terms, subject to applicable law.

13. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and services are provided on an "as available" basis.

We do not guarantee that our website will always be uninterrupted, secure, or error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.

Our products must be used according to their instructions and intended purpose. Customers are responsible for using pet-care products safely and appropriately.

14. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Pawella shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products where such liability may legally be excluded.

Nothing in these Terms limits liability where such limitation is prohibited by law, including any mandatory consumer rights or liability that cannot legally be excluded.

15. INDEMNIFICATION

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms of Service in a manner that causes legally recoverable losses to Pawella or third parties.

Nothing in this section requires you to indemnify us for losses caused by our own unlawful conduct or limits any rights you have under applicable law.

16. TERMINATION

We may suspend or terminate your access to our services if you violate these Terms of Service, subject to applicable law.

Any provisions that by their nature should continue after termination will remain in effect to the extent legally applicable.

17. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to Pawella's business, without depriving consumers of any mandatory protections provided by the laws applicable to them.

If you are a consumer, nothing in this section removes any mandatory rights you may have under the laws of your country of residence.

18. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated revision date.

Your continued use of our website following the publication of changes constitutes acceptance of the updated terms to the extent permitted by applicable law.

We encourage you to review this page periodically.

19. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Store Name: Pawella

Email: [Insert your customer support email]

Business Address: [Insert your business address, if applicable]

Website: [Insert your Shopify store URL]

Thank you for choosing Pawella!