SHIPPING POLICY

Last updated: October 12, 2026

At Pawella, we are committed to delivering your order as smoothly as possible. Please review our shipping policy below to understand how we process and deliver your purchases.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer.

Once your order has been shipped, you will receive a confirmation email with any available tracking information.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

Our estimated delivery times are:

• Order processing: 1–3 business days.

• Shipping and delivery: 5–10 business days.

• Estimated total delivery time: 6–13 business days.

Please note that these timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, customs procedures, and other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Pawella may offer free shipping or special shipping promotions. Any applicable conditions will be clearly communicated on our website.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing your tracking number.

Please allow a few business days for tracking information to become available or update in the carrier's system.

If you have not received tracking information within a reasonable timeframe, please contact our customer support team.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

We cannot guarantee that changes can be made once an order has been processed or shipped.

Pawella cannot guarantee replacement or reimbursement for orders delivered to an incorrect address supplied by the customer, subject to applicable law and the circumstances of the case.

6. Delayed or Missing Orders

Although we do our best to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

• Shipping carrier delays.

• Customs inspections or clearance procedures.

• Severe weather conditions.

• Public holidays and peak shopping periods.

• Incorrect or incomplete delivery information.

If your order has not arrived within the estimated delivery window, please contact us so we can help investigate the situation.

Nothing in this policy limits your rights under applicable consumer protection laws.

7. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

Include your order number and any relevant photographs or tracking information so we can investigate and determine an appropriate solution.

Each case will be reviewed individually, in accordance with our policies and applicable law.

8. International Shipping and Customs Fees

Depending on your delivery address, your order may be subject to customs duties, import taxes, or other charges.

Where applicable, these charges and the party responsible for paying them will be determined by the information provided at checkout and applicable law.

Customers are encouraged to check their local import requirements before placing an international order.

9. Split Shipments

In some cases, items from the same order may be shipped separately.

If your order is dispatched in multiple packages, tracking information may be provided for each shipment where available.

You will not be charged additional shipping fees for split shipments unless this has been clearly disclosed and agreed to before purchase.

10. Contact Information

If you have any questions about our Shipping Policy or the status of your order, please contact us:

Store Name: Pawella

Email: [Insert your customer support email]

Website: [Insert your Shopify store URL]

We appreciate your trust in Pawella and thank you for shopping with us!